Welcome to our FAQ page, your go-to resource for inquiries related to shopping at L'Nessah. Below, you'll find answers to commonly asked questions to ensure a seamless shopping experience
Seamless Shopping, Reliable Shipping
At Lanessah, we are committed to providing you with a smooth and efficient shopping experience, including fast and reliable shipping. Here’s everything you need to know about our shipping process:
Delivery Timeframe
Our typical delivery timeframe is between 2 to 8 business days, depending on the destination country. This timeframe starts once the carrier assumes responsibility for your shipment.
Delivery ETA: At checkout, you will be able to select from available delivery options and see an estimated delivery time, so you can choose the best option for your needs. We strive to ensure your order reaches you as quickly as possible.
Public Holidays
Please note that our delivery times do not account for public holidays. During these periods, slight delays may occur. We appreciate your understanding and patience as we work to fulfill your order.
Sales Periods
During sales events or promotions, we may experience a higher volume of orders. While we work hard to process all orders promptly, please allow for up to 2 extra business days for processing during peak times. Rest assured, we’re doing our best to get your order to you as quickly as possible.
Order Tracking
Once your order ships, you’ll receive a shipping confirmation email with a link to easily track your order. You can also log in to your account on our website for real-time updates on your order’s status.
Customs & Duty Charges
For orders shipped outside Canada, please be aware that customs duties, import taxes, or COD fees may apply. These charges are determined by the customs authorities in your country, and unfortunately, we have no control over them. Any additional charges incurred will be the responsibility of the customer.
Need Assistance?
If you have any questions or concerns about our shipping process, please don’t hesitate to reach out to our Customer Care Team. We’re here to ensure your experience with Lanessah is as exceptional as possible.