Frequently Asked Questions

Size Chart

1. How can I find the right size for me?
Our sizing chart is designed to help you find the perfect fit. Simply refer to the measurements provided for each item and compare them to your own measurements to determine the best size for you.

2. Are your sizes consistent across all items?
While we strive for consistency in sizing, different styles and materials may have slight variations. We recommend checking the specific sizing chart for each item before making a purchase.

3. What if I'm between sizes?
If you're between sizes, we suggest choosing the larger size for a more comfortable fit. You can also refer to customer reviews for additional insight into sizing and fit.

4. Do you offer international sizing?
Yes, our sizing chart includes both US and international measurements to accommodate customers from around the world.

5. Can I return or exchange items if they don't fit?
Absolutely! We offer hassle-free returns and exchanges within [number of days] days of delivery. Please refer to our Returns & Exchanges policy for more information.

If you have any further questions or need assistance, feel free to contact our customer support team. Happy shopping!

At L'Nessah, we strive to provide you with a seamless shopping experience, including fast and reliable shipping. Here's everything you need to know about our shipping process:

Delivery Timeframe

Our delivery timeframe typically ranges from three (2) to eight (8) days on average, depending on the country of delivery. Please note that this period starts once the carrier assumes responsibility for the shipment. We work diligently to ensure that your order reaches you as quickly as possible.

Public Holidays

Kindly note that shipping times do not include public holidays. During these periods, there may be slight delays in the delivery of your order. We appreciate your understanding and patience during such times.

Sales Periods

During our sales events, we may experience a higher volume of orders. As a result, there may be a delay of up to (2) days in processing orders. Rest assured, our team is working diligently to fulfill your order and get it to you as soon as possible.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email. This email will contain a link that allows you to easily track the progress of your order. Alternatively, you can also access your account on our website to track your order.

Customs and Duty Charges

For shipments to countries outside of Canada, please be aware that customs duties or import taxes/COD fees may apply. Unfortunately, we have no control over these charges as they are determined by the customs authorities in your country. Any additional charges incurred will be the responsibility of the customer.

If you have any further questions or concerns regarding our shipping process, please don't hesitate to reach out to our customer care team. We are here to assist you and ensure that your shopping experience with L'Nessah is nothing short of exceptional.

At L'Nessah, we recognize that circumstances can change, and you may find the need to adjust your order for various reasons. We're here to accommodate your needs by offering you the choice of a replacement, refund, or store credit. Here's what you need to know:

To qualify for a full refund back on defective product to your original payment method, please return the product within 7 days from the date of shipment, begin the return process through our returns tab. If you decide to return the item between 8 to 14 days from the date of shipment, you'll receive a store credit to be applied towards your next purchase.

When returning an item, please ensure it meets these conditions:

• The item must be unworn.
• All tags must remain intact.
• The item should not be altered in any way.

Please be aware that original shipping charges are non-refundable. Additionally, return shipping charges will be deducted from the total refund. Here are some additional points to consider:

• Items should be dispatched for return within the specified timeframe unless otherwise notified.
• Until the item reaches our facility, it remains your responsibility. For peace of mind, we recommend using a reliable delivery service with insurance.
• While return shipping costs are your responsibility, delivery charges are only refundable in the case of faulty goods.

It's crucial to provide accurate order details, as changes cannot be made once the order is shipped. If you suspect a defective product, please initiate a return via our website's returns portal and include pictures of the defect. We'll coordinate collection, and our Quality Assurance team will thoroughly inspect the product. Should it be confirmed defective, you're entitled to an exchange or full refund, with shipping costs covered.

Please note that replacement items will be subject to availability, but we will gladly issue a store credit to be used towards a purchase.

If the product doesn't meet commercial standards but isn't defective, you'll be responsible for return and redelivery costs.

For further assistance, don't hesitate to reach out to us at customercare@lanessah.com. We're dedicated to helping you throughout the process.

Once your order is placed, easily track its status from processing to delivery using our order tracking feature.

We absolutely love treating our customers to special offers and discounts. Keep an eye on our website and social media channels for announcements about the latest promotions, including seasonal sales, holiday discounts, and exclusive deals for our loyal customers.

Additionally, we encourage you to sign up for our newsletter to receive regular updates about upcoming promotions and exclusive offers delivered straight to your inbox. You won't want to miss out on the chance to snag your favorite women's clothing items at fantastic prices!

Please note that certain promotions may have specific terms and conditions, such as expiration dates or minimum purchase requirements. Be sure to read the details carefully to make the most of these exciting opportunities. If you have any questions about our promotions or how to redeem them, don't hesitate to reach out to our customer support team for assistance. We're here to help make your shopping experience as enjoyable and rewarding as possible!