Hassle-Free Returns & Exchanges at Lanessah
At Lanessah, we prioritize your satisfaction and offer flexible return options that work for you. Whether you shop online or in-store, we’re here to ensure a seamless return or exchange process.
Return Options
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Online Purchases:
- You can return your online purchase by mail or visit our store for an in-store return.
- If you choose to return in-store, please bring proof of purchase, such as your order confirmation email or receipt.
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In-Store Purchases:
- Items purchased in-store can also be returned by mail, following the online return process. Note that shipping fees for mailed returns are non-refundable.
Refund and Credit Policy
- Full Refund: Defective items returned within 7 days of delivery (or purchase for in-store returns) will receive a refund to the original payment method.
- Store Credit: Items returned between 8 and 14 days will be eligible for store credit toward future purchases.
Sales & Gift Cards
All sales and promotional items are final sale and cannot be returned, exchanged, or refunded under any circumstances. Gift cards are also non-refundable and cannot be redeemed for cash unless required by law.
Return Requirements
To ensure your return is processed smoothly:
- Items must be unworn, in original condition, with all tags intact, and unaltered.
- Initiate your return through our Returns Portal or visit us in-store.
Additional Details
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Non-Refundable Charges:
- Original shipping fees are non-refundable.
- Return shipping fees will be deducted from refunds for mailed returns.
- Responsibility for Mailed Returns: Until the item reaches our facility, it is your responsibility. We recommend using a reliable shipping service with tracking and insurance.
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Defective Items:
- If you suspect a defect, initiate the return online or in-store. For mailed returns, include clear photos of the defect through the Returns Portal.
- Once confirmed defective, we’ll offer a replacement or full refund, including shipping costs for mailed returns.
Flexibility Between Online and In-Store Purchases
We offer the following flexibility for returns:
- Buy Online, Return In-Store: Online purchases can be returned to our physical store for convenience.
- Buy In-Store, Return by Mail: In-store purchases can be mailed back to us following online return guidelines. Shipping costs are not refundable in this case.
Need Help?
For questions or assistance, reach out to us at customercare@lanessah.com. We’re here to make your shopping experience smooth and stress-free.
